Refund policy

Vandorlab Return & Refund Policy

At Vandorlab, we strive to deliver high-quality products and ensure a transparent shopping experience. Because our inventory undergoes strict quality control and direct distribution cycles, our return and refund procedures are governed by the specific guidelines outlined below:

1. No Change-of-Mind (Arbitrary) Returns

We do not accept returns, exchanges, or cancellations for change-of-mind, arbitrary reasons, or personal preferences after an order has been processed and shipped.

Please review your order details thoroughly before completing your purchase.

2. Quality Control & Shipping Proof

To maintain the highest standards of service, every single item is subject to a rigorous final inspection before leaving our fulfillment center. High-resolution photographs and digital records of the product and its packaging are taken immediately prior to shipping. This process verifies that the product is dispatched in 100% perfect, undamaged, and fully functional condition.

3. Damaged, Defective, or Incorrect Items

We understand that transit anomalies or rare manufacturing errors can occur. If your product arrives damaged or defective, we will promptly initiate a formal inspection.

Notification Period: You must report any damages or defects within forty-eight (48) hours of delivery. Requests submitted after this window will not be eligible for review.

Proof Required: To initiate a claim, you must contact our Support Team and provide clear photos of the defect, along with an unedited video showing the unboxing of the package.

Assessment: Once your request is received, it will be forwarded to our Dedicated Inspection Team. They will cross-reference your provided media with our pre-shipping quality control records.

4. 7-Day Resolution and Refund Process

If the inspection team confirms a genuine defect or system/shipping error, your return request will be officially approved.

The entire process, from your initial submission to the final approval, will be completed within a maximum of 7 business days.

Upon approval, a full refund will be processed automatically to your original payment method. Please note that it may take additional days for your banking institution or payment gateway (e.g., Payoneer) to reflect the transaction.

5. Conditions for Approved Returns

For any approved return to be processed successfully, the item must be returned in its original, undamaged packaging, including all accessories, manuals, and protective materials. Items showing signs of personal use, modification, or external damage caused after delivery will not be refunded.

For any inquiries or to open an inspection ticket, please contact our official support channels.  support@vandorlab.com