Shipping policy

Vandorlab Shipping Policy

Thank you for visiting and shopping at Vandorlab. Following are the terms and conditions that constitute our Shipping Policy for our United States customers.

1. Total Delivery Time

We operate a fast and highly efficient domestic fulfillment network within the United States. The total time from the moment you place your order until it arrives at your doorstep is guaranteed to be within 4 to 7 business days

Processing & Preparation: 1-2 business days.

Transit & Shipping: 2-3 business days.

Please note that orders are not processed or delivered on weekends or holidays.

2. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will become active within 24 hours. You can track your package directly through our website using the provided tracking link.

3. Damages & Lost Shipments

To protect both our business and our genuine customers, every package undergoes a strict quality control inspection and high-resolution photo/video logging immediately prior to being handed over to our shipping carriers.

If you receive your order damaged, you must contact our support team at support@vandorlab.com within 48 hours of delivery.

To initiate a damage investigation or replacement claim, you must provide clear photos of the damaged product and the packaging, along with an unedited, continuous video showing the unboxing of the package.

Once verified with our pre-shipping carrier logs, we will promptly handle the replacement process for you. Please save all packaging materials and damaged goods before filing a claim.

4. Contact Information If you have any questions about the shipping of your order, please contact us at support@vandorlab.com.